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You can chat with a representative of theswisspharmacy.com via Skype. We speak English and German.

Shipping FAQ

Where are the products you offer shipped from?

The medications we offer are produced by well-known internationally recognized manufacturers such as Cipla and Dr. Reddy's. All orders are sent by our licensed branch from India or Singapore.

What shipping methods are available?

  • Registered air mail to most countries, USD 16.50 (delivery within 20-35 working days)
  • EMS speed post to Australia, USA and UK, USD 30 (delivery within 20-35 working days)

What countries do you not ship orders to? What are the shipping costs? How long does the delivery take?

How long does the delivery take? 20-35 working days depending on the shipping method and country
What are the shipping costs? $15-$30 depending on the shipping method
What countries you do not ship orders to?











North Korea




South Africa



How do you ship orders? Will I have to sign for the package?

We do not send unregistered air mail in order to avoid the medicine falling into the hands of children. The recipient needs to sign for the package. All orders are shipped in discreet packaging.

What if the order is not received during the time stated?

The Swiss Pharmacy stands for reliability, punctuality and discreetness. Our goal is your utmost satisfaction with the products and the services we provide. In case the order has not been received within 34 working days, or is not in the condition you can expect from a Swiss Company, we guarantee a replacement, free of charge, or your payment back!

What to do if my order is lost?

We will reship or refund any order which was not delivered, provided we will be informed  about the non-delivery within 10 calendar weeks from the shipping date. No re-shipments or refunds can be made, if reported to us after 10 weeks.

Do I need to worry about customs duty, taxes or exchange rates?

Medication imported for personal use is usually not held up by the customs and is not charged with duty or tax.  All VISA transactions are charged in  US Dollars. Your bank will charge a foreign currency transaction fees if you do not have a US Dollars account.

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© 2009 - 2019 The Swiss Pharmacy
Mediplus Pharmaceuticals Ltd 111 North Bridge Road, #21-01, Singapore 179098
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Covid 19 Shipping Updates
Covid 19 continues to impact us all. Our priority at this time is to ensure the safety of our customers and staff. We understand the impact and disruption this pandemic is having on all of us and we are doing our best to ensure we can continue to get medication to you in a timely manner, but delays caused by limited air-cargo flights might cause a delay beyond our control.

Please understand we have your interest and health at heart and will do everything we can to prevent any inconvenience to you.

Please order your refills as early as possible.

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